Cancellation Policy

At Magical Mystery Bike Tours, we understand that plans can change. We aim to provide a flexible and fair cancellation policy for our valued customers. Please read our cancellation policy carefully before booking your bike tour with us:

1. Cancellation Periods:

Cancellations One Month or More Before the Tour: You can cancel or reschedule your bike tour free of charge. We will provide a full refund or assist you in finding a new tour date that suits your schedule.

Cancellations Less than One Month Before the Tour: Unfortunately, we cannot offer refunds or rescheduling options for cancellations made less than one month before the scheduled tour.

2. No-Show Policy:

In the event of a no-show without prior cancellation notification, no refunds or rescheduling options will be available. Please ensure you notify us in advance if you are unable to make your tour.

3. Group Bookings:

For group bookings of 10 or more riders, we have a separate cancellation policy. Please contact our customer support team for more information.

4. Tour Modifications by Magical Mystery Bike Tours:

In rare circumstances, we may need to modify or cancel a tour due to unforeseen circumstances, such as extreme weather conditions or other safety concerns. In such cases, we will offer you the option to reschedule your tour or provide a full refund.

5. Contacting Us for Cancellations and Rescheduling:

To cancel or reschedule your tour, please contact our customer support team by phone or email. We are available by phone: 540-613-3170. Make sure to provide your booking details for efficient assistance.

6. Refunds:

Refunds will be processed within 7-10 business days from the date of cancellation, using the same payment method used for the original booking.

7. Late Arrival:

We recommend arriving at least 15 minutes before your scheduled tour departure time. If you arrive late and miss the tour, no refunds or rescheduling options will be available.

8. Weather Policy:

Magical Mystery Bike Tours prioritizes the safety and enjoyment of our riders. We will only cancel rides in the event of severe weather conditions, specifically when thunder is present. In such cases, we will make every effort to notify you in advance and offer you the option to reschedule your tour or provide a full refund.

By booking a tour with Magical Mystery Bike Tours, you acknowledge and accept the terms of this cancellation policy. We reserve the right to update this policy at any time, and the updated policy will apply to all bookings made after the policy change.

Thank you for choosing Magical Mystery Bike Tours for your adventure. We look forward to providing you with an unforgettable biking experience. If you have any questions or need further clarification, please do not hesitate to reach out to us.